At Glen Roofing Corp., we are committed to protecting your privacy and personal information.
This Privacy Policy explains how we collect, use, store, and protect information provided through our website, forms, phone calls, email communications, and SMS/text messaging.
Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- First and last name
- Email address
- Phone number
- Property address
- Information submitted through our website or forms
- Appointment and scheduling information
- Roofing or service request information
- Communications with Glen Roofing Corp.
- Other information you voluntarily provide
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website activity.
How We Use Your Information
We may use the information we collect to:
- Respond to inquiries and service requests
- Schedule and manage appointments
- Provide roofing estimates and quotes
- Communicate regarding our roofing services
- Send appointment confirmations and reminders
- Provide customer service and support
- Follow up regarding estimates or requested services
- Send service-related updates
- Improve our website and services
- Maintain customer and business records
- Send marketing or promotional communications when you have provided appropriate consent
- Comply with applicable legal and regulatory requirements
SMS Communications
When you provide your mobile phone number and separately consent to receive text messages from Glen Roofing Corp., we may send SMS messages related to your interactions with our business.
These messages may include:
- Appointment confirmations
- Appointment reminders
- Scheduling communications
- Customer service messages
- Roofing service updates
- Estimate or quote follow-ups
- Marketing or promotional communications when separately opted in
Message frequency may vary.
Message and data rates may apply.
Reply STOP at any time to unsubscribe from SMS communications.
Reply HELP for assistance.
Consent to receive marketing SMS messages is not a condition of purchasing any goods or services.
Mobile Information Privacy
Glen Roofing Corp. does not sell, rent, or provide mobile opt-in information or SMS consent information to third parties or affiliates for their independent marketing or promotional purposes.
Information may be shared with service providers or subcontractors when reasonably necessary to support services performed on our behalf, including customer service, communications infrastructure, appointment scheduling, or technical services.
Mobile phone opt-in information and SMS consent are excluded from marketing data sharing and will not be provided to third parties for their independent marketing or promotional purposes.
Information Sharing
We may share personal information with trusted service providers that assist us with operating our website, communications, scheduling, customer service, hosting, analytics, and other legitimate business functions.
These providers may access information only when reasonably necessary to perform services on our behalf.
We may also disclose information when required by applicable law, regulation, court order, legal process, or when reasonably necessary to protect our rights, customers, business, or the public.
SMS Consent Is Not Sold or Shared for Marketing
Your consent to receive text messages from Glen Roofing Corp. is specific to our business and messaging program.
SMS consent and mobile opt-in information will not be sold, rented, or transferred to third parties or affiliates for their own marketing or promotional purposes.
Cookies and Website Technologies
Our website may use cookies and similar technologies to improve website functionality, understand website usage, analyze performance, and provide a better user experience.
You may adjust your browser settings to limit or disable cookies. Disabling cookies may affect certain website functionality.
Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.
Data Retention
We may retain personal information for as long as reasonably necessary to provide our services, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.
Your Choices
You may contact us to request that we update or correct certain personal information we maintain about you.
You may unsubscribe from marketing emails using the unsubscribe instructions included in those communications.
For SMS/text messages, reply STOP to unsubscribe.
Children's Privacy
Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we learn that personal information from a child under 13 has been collected, we will take reasonable steps to delete it.
Third-Party Websites and Services
Our website may contain links to third-party websites or use third-party services.
We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party websites or services you use.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, services, technologies, or legal requirements.
Changes will be posted on this page with an updated Effective Date.
Contact Information
If you have questions about this Privacy Policy or how your information is handled, please contact:
SMS Privacy Contact
For questions specifically related to SMS communications, opt-in information, or messaging preferences, contact us using the information above.
You may also reply HELP to an SMS message for assistance or STOP to unsubscribe.